Have a question about our products or services? Please check the list below.
What guarantee comes with the brackets?
Our brackets come with a 12 month guarantee if you opt for your brackets to be non-galvanised. If you opt to galvanise your brackets, we offer these with a 24 month guarantee.
Are fixings supplied with the brackets?
We do supply fixings to attach your awning bracket (supplied with the awning) to our brackets.
Unfortunately we do not supply the fixings (to fix our brackets to the wall/construction) with our brackets as it does heavily depend on what the brackets is being fixed into. Depending on the construction, you would typically use a threaded coach bolt & rawl plug.
What's included in the prices quoted?
Included in the prices quoted is as follows:
- Coloured cover caps to cover the mounting holes
- Fixings to attach your awning bracket (Supplied with your awning) to our brackets.
- A choice of colours to powder-coat your brackets in
What is the lead time between order & delivery?
The lead time between ordering and delivery is around 2-3 weeks from order but this does differ during peak times. Our shipping prices are for delivery in England. Please call us on 01799 615000 for a quote for delivery to Wales, Scotland or Northern Ireland.
Because all of our brackets are custom-made specifically to your awning model, our fabricators manufacture them and then powder-coated in your chosen RAL colour.
If you are fitting the brackets yourself, we will email you a delivery date once our fabricators have advised us of this, so you know when they are due to arrive. If they are due to arrive on a day, when you are not available, there is an option to re-book the delivery or arrange for re-delivery, if the delivery driver has already attempted delivery.
Not sure what awning model you have?
If you’re not sure what Primrose awning you have ordered, please either call us on 01799 615000 or email us on [email protected] and one of our helpful members of staff will be able to advise you.
How do I attach my awning bracket to these brackets?
With our brackets, we include an option of different coloured caps to cover the front holes of the bracket and also bolts with nuts to attach your Primrose awning bracket (supplied with your Primrose awning).
On our online form located at the bottom of this web-page, by selecting your Primrose awning model, our fabricators have the exact hole positions for all of the Primrose awnings. So you will have the peace of mind, that when you receive our specialist brackets, the Primrose awning bracket will fit perfectly.
If you have a question that isn't answered here then please get in touch.